I've purchased a number of items from Fine Art America. They were all good quality until I ordered two pillows. They did not come close to the image shown on the website. This is my first experience dealing with their customer service department. Horrible! You are on hold for at least 30 minutes. Sometimes it cuts off and you have to leave a message. (I've left three... no one called back) They email inaccurate information. It's unfortunate that their lack of real customer service is what will prevent me from ever purchasing from their site again once I get this issue resolved.