Cheryl R.

I went into your store and found about 10 dresses I liked. Wasn't sure on what size to pick since they looked like they may run small. So, I picked two sizes. I found your dressing rooms locked. I asked Operator 1751CC (who would not give me her name) to please unlock a dressing room door. She replied with " I can't. Store policy because of COVID, dressing rooms are still not open. My reply was, ALL other stores I have been in have their dressing room open. Her response, is Corporate says no.

I then asked her what the return policy is and she said it was 7 days to return. I was not happy with that since I wouldn't be able to come to your store for a couple of weeks. With that, I chose 4 dresses from the 10 dresses I wanted to purchase. 2 in one size and 2 in a larger size in the hopes that one of the sizes would fit me. I purchased the items with Operator 1751CC, who had quite a chip on her shoulder. (A friend of mine was with me and noted to me her "I don't want to be here attitude".) Anyway, with knowing that ALL of the other stores I frequent when I shop have their dressing rooms open, I took my purchase to another store, and tried them on in their dressing room. To my utter dismay, the dresses I chose were way too small even though I chose larger sizes.

My friend and I enjoyed some time browsing other stores in the Plaza before we headed back to your store so I could return ALL the dresses I purchased. Operator 1751CC was behind the counter and ROLLED her eyes at the sight of me approaching. She DID NOT, at any point acknowledge me, or ask what she could do for me. I then told her I was returning my purchases. She said nothing. She then hands me a small, photo copied piece of paper, to fill out with my private information. Such as name, address, phone number and email. I expressed to her that I just purchased these and was not comfortable in providing this information on a piece of paper that anyone can see, since it's my information. Her response was, it's store policy for The Return Report. I said I would be happy to just verbally tell her so she can type it into the computer. She said nothing and went to, who I thought was her supervisor. This individual came to me and said the same thing. I needed to fill it out. Reluctantly, I did. In the process of doing so, I commented that I would not be shopping at this store and will advise my friends of the same since shopping is not a pleasure there. No dressing rooms and a small window of time to return makes it difficult for working people. As she is typing my information, her response was to "STOP WHAT SHE WAS DOING, CLAP HER HANDS, AND say THANK GOD FOR THAT". I was taken aback by this and asked her what that reaction and comment was for. She said, "BECAUSE YOU WON'T BE SHOPPING HERE AGAIN". Needless to say I was shocked by this ABUSE and CUSTOMER DISRESPECT. I then asked to speak to the manager. Assuming the other girl was the manager, guess she was not. Operator 1751CC said SHE WAS A MANAGER. That statement nearly knocked me to the floor.

I will tell you, that if I owned a quant little shop like Rainbow, I would FIRE HER ASSETS! DOES CORPORATE TRAIN THEIR STAFF ON CUSTOMER RELATIONS IN HOW TO TREAT A POTENTIAL BUYER? There were several shoppers in the store that witnessed this incident, and some actually left the store. Others seemed to be in disbelief. I don't know if they stayed and purchased anything, but I did inform some that you can't try on clothes and to return items you only have 7 days otherwise you get a store credit that you most likely won't use if you have to deal with Operator 1751CC.

I would like to know that this incident is going on file and Operator 1751CC is reprimanded for "Customer Abuse and Disrespect". Until I receive a response and an apology from your company, myself and my shopping buddy will never step foot through those doors again. We will also give a poor rating to our fellow shop-a- holics to go to Rainbow. Also, we are both prepared to report this incident to the BBB if I do not hear back from you. I expect a response ASAP, like your return policy.