Cheryl S.

On April 8, I completed a purchase & as a loyalty member was told that their "system" was down and to contact "Coffee Bean" & request credit for the purchase. On April 8 & April 16 I completed the "Contact Us" form and to date have not received a response. On April 20, I noticed that in my transaction history it was noted that on April 7, I redeemed 6900 points. Today, April 22, I reported it to the store manager of the Coffee Bean I frequent. All she could tell me was completing the form was the only way to solve any issues. I was also told that an email went out when I told the store manager, I did not get an email, but she responded that she did. At that point, I stopped talking. I am disappointed that a company runs its business in this manner.

OnTrac struggles with deliveries scheduled for my address. All packages are delivered a minimum of 20 feet from my front door or at the gate leading to my backyard, (exceeding100 feet from my front door). I have reached out to OnTrac over and over again without success. I recently communicating via text with *******136 without success. They have not responded to my 3 messages. I have provided "Ring" footage of the delivery person struggling to find the front door and received no response from OnTrac.
Based on my experience with onTrac I stopped doing business with Elemis, Saks Fifth Avenue & now Target if it involves using onTrac to delivery. Target had to delivery twice because first package was not received. My 2nd package I had my neighbor retrieve before someone took it.

I am going to follow up & write each company with this same information and ask that they reconsider using OnTrac as a delivery company.