Cheyanne C.

TERRIBLE NEVER USE THEM. I didn't get the type of room that their confirmation email promised me. The hotel told me it is not a guarantee but a best effort situation. I also got delayed so missed my first night in the hotel and called Getaroom to have them inform the hotel. They told me it was not necessary and I should be fine, but I could just call the hotel myself if I wanted. I did so and the hotel told me that they would have sold my room if I hadn't called. When I called to report all of this to Getaroom they told me they would email me with a proposed compensation for the terrible experience and I have heard nothing.