First of all, I never order from them without a coupon and that is usually eaten up by the shipping and handling and care and packaging fees (Shouldn't that be included in the price?). I know I sound crazy but I love the guest towels and have been purchasing them for years. THAT'S THE ONLY THING I PURCHASE FROM THE COMPANY. My guests compliment them as well. If I could find them of the same quality and lower costs somewhere else, I wouldn't purchase from Lillian Vernon. I know...crazy!