9/22/23 Got my brand new, never used 5G phone. They sent a 4G sim card with it. Upon calling they informed the 4G and 5G card are absolutely identical and the 4G will work fine. Sure the 4G will work but if I wated a 4G phone I would have bought one. After going back and forth a bit it was clear they were not going to send me a 5G sim. He offered me a Verizon phone number where I could get a free 5G Sim card. I googled the differences between a 4 and 5G sim card and also asked the Verizon Tech. There most certainly is a difference! The phone also came with no instructions. It was an open box sale though.