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Too pushy is terms of selling the premium plan. The basic one is useless. Also, the auto renew policy sounds aggressive and doesn't keep the customer's best interest in mind.
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Hello, We appreciate your feedback. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007492.