Chris B.

Buyer Beware!

I recently purchased my daughter's first car from Prime Time Auto Sales in Martinsville, IN. Six days later, with barely 200 miles on the vehicle, I must replace the entire engine. My daughter was driving to school when she lost the ability to accelerate, and the car became difficult to control. Fortunately, she avoided a head-on collision trying to get her car into a nearby parking lot. We then had the vehicle towed to a repair shop for a diagnosis. Several days later, I learned that the engine had suffered catastrophic engine failure, and I would now need to replace the entire engine.

I have tried to contact the dealership via phone and email to discuss the situation. We are still waiting for a response. The engine replacement cost with labor, supplies, and the engine itself will be $5,256.85. This is nearly the cost of the original purchase price of the vehicle.

I have always been a huge supporter of small business owners, and I try to do as much of my business with them, not the big corporate chains. They tend to be a part of the community and focus on customer service. Prime Time Auto Sales is the exact opposite of this. My suggestion, if you are looking to purchase a used vehicle, go somewhere else! The lack of integrity and customer service that Prime Time Auto Sales has displayed makes me wonder how many other buyers have had similar experiences.

My ratings for this dealership are as follows:
1) Customer Service - Zero Stars
2) Honesty/Integrity - Zero Stars
3) After-Sale Services - Zero Stars

In closing, my review aims to warn other potential customers. Imagine spending all your hard-earned money on a car that can no longer be driven. My daughter worked hard for two years to save money for her first car, and six days later, she had nothing to show for her hard work. Don't let this same situation happen to you or your family members. There are plenty of dealers to choose from, don't choose Prime Time Auto Sales.