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Online is a nightmare solving problems. Purchased a special Xmas present for my sister in law. One expensive item was not correctly supplied. To get a refund I had to spend hours inconveniently sending the wrong item back ( my sister in law is a busy nurse) via Evri...oh yes that feels likely to succeed My money is being held to ransom by a highwayman. I had to go to Ebay to replace the item as JL was out of stock. I spent several hours talking to various customer service agents who could not solve. I see JL is not what it once was. Spent quite a bit with them this year...not sure 2024 is going to be a repeat
Tip for consumers:
Terrible process for gaining a refund from a mistake created by them
Products used:
cosmetics
Chris B.'s review of JohnLewis earned 3 Very Helpful votes
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Staff unfriendly If you use a perfume tester You are threatened with security. If you are at...
