Chris C.

Still waiting for my refund, being told that 'We know you want your money back now just as the hundred of thousands of travelers also affected by covid-19, but please understand this is out of our control (as we have already submitted this request to the airlines), and due to the difficult times that airlines and agencies are going through right now due a world pandemic that nobody could have predicted, refunds are being delayed.'
Yet, when I contacted the airline they said it hasd been refunded. I have to believe the airline as they can be contacted and spoken too