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I ordered and paid for a Merv 13 filter. They shipped a Merv 8 filter. So I called customer service they sent out another filter within 48 hours and again it was a Merv 8 I asked a customer service agent how they can make a mistake twice in a row like that. They then said they would send me another filter and I have been waiting almost a week for it. I was frustrated so I went on their chat line and told the Chad agent that I was thinking of canceling my three month subscription and they immediately terminated the subscription so then I wrote an email to the CEO of filterbuy and received no response back. So if the filter that I receive when it arrives and is the Merv 13 I paid for I will then purchase my filters from another company
Chris C.'s review of Filterbuy earned 4 Very Helpful votes
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Hi Chris, I am sorry to hear the experience you had with the wrong filter. I would like to look into this for you however I will need a bit more information. Could, you email me at Jena@filterbuy.com with your name address and order number please? I apologize that you went to the extent of trying to reach our CEO but as you can imagine he may not have had an opportunity to view that yet. I am the Director of Customer Experience for Filterbuy and will be glad to help!