Chris d.

I purchased a lounge suit online from the St Luke's (Auckland) store. I was informed that I could not pick it up (I had a truck) and had to accept their third-party delivery service and pay another fee. The lounge suite was available there and then, but I would have to wait two weeks for delivery and receive a text message the night before with delivery time. The lounge suite turned up a couple of weeks later, but the delivery man said that it was a 4-man job (small set of internal stairs) and there were only two of them. The delivery man said that they could not leave the lounge suite for me to take up one flight of stairs myself. I was told I would hear back about re-delivery. Three days went by, no call. I called Nick Scali. They gave me a new re-delivery number and said I would hear back from the delivery men. I did not. Called a day later and was told it would be another two-weeks. I said I wanted my money back and was laying a complaint due to the breach of the contract. Asked for a call back. No call back. Two weeks go by, no re-delivery. Contacted Nick Scali yet again. They said the lounge suite was out for delivery. It wasn't. I was later contacted by the delivery service via a series of very rude text messages to say it was a 4-man job and they wouldn't be delivering it. When it finally was rescheduled and turned up weeks later, only two delivery men were with it and they said it was a 4-man job again (!). I insisted that they leave it and I asked my son to help me move it upstairs. Easy job. It seems that there is a disconnect between Nick Scali and their delivery contractors in Auckland that turned this simple purchase into an absolute absurdity. This was not a customer-focused service and I would not recommend anyone using Nick Scali until they find a new third-party delivery service in Auckland. In short, once you purchase a lounge suite, you're in the hands of a very poor delivery system and there is nothing that you can do about it. Others have also publicly warned potential customers of some of these issues, including the latter.