Chris D.

NEVER use Synchrony for CDs:
- I informed them over the phone and in writing on 05/01/2023 that I wanted to cash in my CD that matured on 04/28/2023.
- I uploaded their form on 05/01/2023.
- I made an error by not selecting state tax be withheld.
- They did not inform me of this until 15 days after they received my distribution request, as I did not receive their 05/10/2023 letter until 05/16/2023.
- I corrected this less than 48 hours later.
- They never communicate in a timely manner or call back when they say they will.
- Their staff made multiple errors in closing out this CD and transferring the funds.
- They informed me by letter dated 05/12/2023 they auto-renewed the CD.
- On 05/26/2023 they transferred the funds, less a $62.95 penalty for "early withdrawal," from the CD I made perfectly clear to them i did not want renewed.
- Escalations Dept. Supervisor Kim refused to speak to me on phone. She stated, per CSR Theresa, I am completely at fault for delaying the transfer of funds so they decided to renew the CD.
- Supposedly another Escalations employee (who is a subordinate of Kim?) will take a look. CSR Theresa on 02/20/2024 said they "should" send me a letter when I asked if I was supposed to keep calling them back to check status.
- I told her I'll just start filing complaints with BBB, CFBD, FDIC, etc., which I have. She just laughed...

**** UPDATE: After a response finally received on Cardpool's Facebook page, they have provided me with links to view/print my cards. One had a zero balance on it, but they did refund my credit card for the amount I paid them. I believe they are trying to make things right and am so thankful for this.

I purchased $420.25 in Lowe's gift cards from them on 12/15/2018. They show these were shipped on my account, but I never received any of the 4 cards purchased. They will not answer emails or phone calls and did not respond to 2 BBB attempts to resolve my complaint. They seem to have no problem stealing people's hard-earned money, and this is not a company you want to deal with.

I urge everyone ripped off by them to file a complaint with your state's attorney general, the BBB, FBI, Federal Trade Commission, Ripoffreport.com, etc. This company needs to be shut down and a class action suit taken against them. Just discovered their FB page today indicating the company was sold in January 2019.