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Having to phone them to cancel is bad enough but making you wait for over 30 minutes (and counting) is insane!
I now use Hubspot as my CRM, it was nothing personal but just what I needed. I shouldn't have to be jerked around on hold to cancel my cc account and be grilled as to why. What a joke!
Tip for consumers:
They will hold your credit card and billing information for ransom and make cancelling a nightmare, teeth pulling, horrible experience. I have never seen a company treat its customers in this way. Do not sign up for anything with this company! When I attempted to cancel, they told me that I couldn't get a refund yet the only reason I was charged for the month is because THEY have to phone you back and that took over 48 hours which rolled over my subscription date - how convenient!
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