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I ordered a gift certificate from Gift Rocket for my daughters birthday. They sent an email to her on her birthday but she could not open the attachment/certificate. Since you can't contact a human being at Gift Rocket, I sent an email to their customer service. Two days later, they sent a email to me saying that my daughter must change her cookies settings on her computer which accomplished nothing. In my opinion, Gift Rocket is a sham and a rip-off.
Chris H.'s review of GiftRocket earned a Very Helpful vote
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Horrible! Will take your money and then cancel you transaction without giving you a reason why!...
I was gifted a $100 birthday gift in the form of a gift rocket. I forgot about it and went...
Dear Chris,
Apologies for the frustrating experience with GiftRocket. While trouble accessing gifts can be due to browser extensions or caching issues, if you'd like us to troubleshoot further we'd be happy to do so. Please email us at support@giftrocket.com with a description of the difficulty and steps taken to correct the problem so far and we'd be happy to investigate. We recommend email for faster support service, but if you'd prefer to contact us via phone you may leave a voicemail at 1-800-443-8762. When leaving a voicemail, please be sure to include the email address associated with your gift or your order confirmation number.