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Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.
Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob
Tip for consumers:
There should be an option to set up your profile in your location and be able to set the size of the shoes in your region, and it then converts sizing to whatever it is in the potential buyers location. No more problems with sizing being incorrect. I'm convinced it's purely like this so stock X can charge penalty fees. And 15% penalty on a high value item is scandalous
Products used:
Sneakers
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I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of...
Hello Chris, we apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues and help us improve our services.
Please get in touch with us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX Customer Service