Chris J.

Ordered a batch of decals on 3 Jun for a Father's Day project. Checked order status on 14 Jun; status was 'processing.' Contacted customer service and received prompt email response delay is due to a custom decal order. I did not order a custom decal, but their statement to me was since I ordered something that comes in multiple sizes, it is treated as custom. This makes sense to me. My only constructive thought on this is that if an order is to be delayed because it is 'custom,' this should be communicated to the consumer prior to purchase so expectations can be managed. I have not received the decals yet, but I was assured they will shipped today and I will have them in time for the Father's Day project I am working on. I am happy with the prompt communication from the the customer service department, I am dissatisfied with the ambiguity on long delivery times for 'custom' orders.