I have verizon fios, which works pretty well unless something goes wrong. In this case i moved and had my services transferred to my new address. The technician installed one, ONE phone jack and yet entered he installed 3 on his work order. Now who needs 3 phone jacks? Not a word was said during installtion which was supposed to be free. Imagine my shock when i received my first bill! I was being charged $180 for 3 phone jacks. I immediately went online to ver in billing of course. Izon contact o chat, since i have a hearing disability on the phone. After a frustrating 45 minutes of being told at 5:30 a.m. all "agent are busy try later", i finally got someone on chat.in billing of course. He said you had 3 jacks installed and blew me off, disconnect. I then spent 20 more minutes trying to get another agent on chat. This time it was tech support, go figure. This person kept me on hold for over 2 hours while "checking" with the "away team" after 2 and one half fruitless hours i was told, "oh that tech is off today and unreachable". Smh. I asked for a supervisor, and was put on hold again for over 20 minutes to be told "call back tomorrow after we talk to the technician"! Are you kidding me? I am the customer i know what was installed and not installed. Its easy enough for tech support to send a signal to the jack and see there is only one. But i got "sorry, too bad, call tomorrow. Nothing we can do". Needless to say i did not call b or chat back. I filed a complaint with the FCC for fraudulent charges. Verizon customer support is horrible, you either wait forever to get someone or they claim they cannot do anything. Wasted 4 hours with incompetents.
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