Chris M.

I ordered a lawn mower 3.0 in april and it is now October and it completely stopped working after 6 months. That is in reality only a few uses. The product doesn't hold a charge and only now runs for about 5 to 10 seconds.

I contacted them for a replacement and they told me I am out of warranty. What kind of company doesn't guarantee their products for a year?

They obviously don't have any good battery management software built into to the product which causes the battery to prematurely fail, even garbage lithium batteries are rated for 300 charge cycles good ones 500. If they have over charge and over discharge protection built the battery should not fail so fast. I have been in consumer product development for 20 years and am very familiar with lithium batteries. This is simply poorly designed. I am truly disappointed, for a 90 dollar clipper I would have expected more.

I contacted customer service and they offered me a 20% discount code for another. And offered me their continuity program for regular delivery of blades and creams to get a better warranty coverage.
This is what they wrote " We also wanted to introduce you to our subscription service the Peak Hygiene Plan! One of the perks of being an active member is that if you received a replenishment box within the last 90 days, you qualify for 1 Platinum Warranty replacement for The Lawn Mower®, Beard Hedger, and/or your Weed Whacker® 2.0 trimmer every 12 months."

Why should I have to give them money several times per year to have service!

Don't buy their rechargeable products. They don't know how to build them and they want you to sign up for auto ship to get service. This is plain garbage.