Chris N.

This company is a joke they don't care about people, I asked the airline to change ticket or cancel a month in advance and they said they were processing, every time I sent an email it was the same response so I assumed they were in contact with airline. To top things off the only reason we needed to change was because my daughter was ill and having seizures and many issues, i had medical reports and certificates and told them that and they kept on saying be patient we are processing. Now the flight is about to leave in two days and now they tell me that they made it a priority now to answer me and I got my answer not only did they not cancel ticket due to medical they are now telling me that they can refund 280 euros out of a $7000 euro ticket. Now they have delayed my response caused my daughter added injury as we have no flights home and cost me a lot of money, i think this company should be given a negative rating not 1 star I want to give them negative 100. Also if you have a problem you have to pay to talk to them on your credit card what a joke. I am now going to take legal matters when I get back to Australia and hopefully I can shut them down i will make sure everybody knows about this provider, they don't class a child who is having hundreds of seizures a priority then they are lacking any type of humanity and they should be ashamed in there company and themselves, shame shame shame! I hope God Blesses and touches your heart because something is very lacking in your responses to me and my family over last month. Writing this letter even makes me sick as I now have to get my family home and now I don't know how I am going to do it as we needed refund money to pay for new ticket, but I guess its not there problem because sick children are not a priority in this world anymore, Thankyou Bravo good job you guys excel in customer care.

You know why you experience an unexpected amount of calls because you are scammers and you are going to hell.Do not be overcome with evil but overcome evil with good, that is why I am praying for you people working for this shameless company. I have reported you to international consumer protection, my own country in Australia, in America and endless chat sites that ask for reviews, you have found a friend now in me and I am going to shut you down and find out where you guys practice, my solicitor has received a file and I will be chasing you endlessly, you hollow hearted human beings. Repent and ask God for forgiveness. Sincerely people like yourselves will end up in hell please seek God you need it, I don't want to go there so I forgive you.
God Bless
Chris

Your new best friend