Chris S.

I ordered some Mighty cleaner tablets and spray. However as soon as I did so I regretted it, I usually research companies that I have never used before, but in this case I didn't and ordered impulsively. I found the same items at 90% cheaper elsewhere. I went back to the site and asked to cancel the order, but was told that the items had already dispatched. "Super-fast" I thought! But they said that I could return the items for a refund.
I noted the tracking number provided and to my dismay when I searched for the shipping details, not only had the order not been dispatched but the company was in China!
I never knowingly order items from China as they are usually cheaply made rubbish, with terrible customer service. Which has proved true in this case.
I paid via PayPal so will hopefully I will get some assistance in rectifying the scam that I fell for.
Avoid this company, order at your peril. If there was a "-0" rating I'd have selected it.
UPDATE: The order arrived with both spray bottles smashed. They were in a silver envelope with no protection at all. I contacted them and asked for a prepaid returns label...(Didn't have high hopes of this) As expected they quoted their T&Cs and refused to cover the cost of returning the damaged item. After a few irate emails they offered me a 40% refund! Now it became personal.
I was not prepared to swallow the loss of my money so I posted the item back to them, making sure that I would have traceability and a signature to prove that it had arrived at their warehouse. I note that someone said they refuse to admit that returns have been received. Then I went straight on to PayPal and claimed the postage back from their "Return on us" service which was paid without any quibble. Great Service.
Now I will track the parcel and send them a daily update on it's progress. I'm like a dog with a bone when a principal is at stake. If they play silly games again, it's straight back to PayPal with my complaint. If enough people complain to PayPal they should investigate and close their account as they cannot allow unhonourable and basically dishonest traders to ruin their reputation.