This "Internet" service is akin to 56K dial up WiFi from the 90s. And by all means, do not try and contact customer service because you'll be waiting for over an hour consistently to simply get hung up on when someone does answer the phone. Further, they will not allow you to cancel due to their $600 cancellation fee. The only services that require a contract these days are predatory services that are well aware their services are subpar. I would rate this a 0 but that is impossible on the site.