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Always love your product offerings, quality of your spices, and prices are in line with the goods received. Thanks
Always have what I need
One of the 'owners' manages the properties. Has no idea of real estate/ property management law. Charges items and repairs to card on file with no notice or explaination. Never returns calls. Waits to inspect units after the kids head home on break so they don't have to explain their 'findings' or charges. Parents beware. They will nickel and dime you to death. Unethical business preying on college students and their inability to fight them in court. On the positive side the units are nice and the maintenance guys are nice and look out for the kids.
Chris S.'s review of Clemson Lofts earned 3 Very Helpful votes
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Chris,
Your positive feedback of how our units are nice and our staff is good staff speaks volumes about how great both really are. Clearly you are upset, and still found the truth in what makes us great. Thank you for that!
But unfortunately, you have the wrong impression about our move-out billing practices. Please allow us to clarify:
• Out of 640 residents, less than 20 received any billing for damages or excessive cleaning.
This means 97% of our residents had ZERO move-out charges, despite our paying to have every vacated room painted / professionally cleaned /
Carpet cleaned.
• We do not bill for ordinary wear and tear.
Excessively dirty conditions, holes in walls, broken doors and damaged carpet is NOT ordinary wear and tear.
• We send out detailed invoices with pictures of all move-out charges.
Please, contact us and we’ll be glad to forward the emailed copy with time and date stamp.
• Move out assessments must be done after the lease ends and all residents have vacated.
Most departing residents don’t move out in May; mid-July is the busiest move-out time.
The unit is the yours until the lease ends, and we can’t ensure that damage does not occur between May and July when most leases are up
We appreciate your presenting us with the opportunity clear up this misunderstanding. We pride ourselves on our responsiveness, so if lingering questions remain, please contact us by phone or email so we are given the chance to explain your exact charges, if you are in the group of 20 out of 640 we billed this year.