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I have spent over 200$ on the program. It is simply a scam. My computer never had a virus problem until I installed wondershare (Dr.Fone) their customer service is crap. (non existent) I'm so frustrated I had to leave a review. Tenorshare is crap too. Just sayin...
Tip for consumers:
actual customer service
Products used:
dr.fone
Chris T.'s review of dr.fone earned 2 Very Helpful votes
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Empty.
Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you are unable to run this software in a normal way. We desperately hope to further investigate the issue you might encounter and then provide professional instructions or suggestions; however, the current information is too limited. Could you please report the issue with more details at customercare@wondershare.com?
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!