Chris T.

HORRIBLE! STEER CLEAR! BAN THIS PLACE!
On December 12th, 2015, my wife and I had reservations at the Red Pepper Taqueria off of Briarcliff Rd. In Atlanta. We had made the reservations over a week ahead of time. The day before our reservation we received an email confirming our reservation. We showed up at 9:25 pm for our 9:30 reservation. The hostess said, you don't have a reservation because we didn't take reservations for tonight, however she stated that they had a booth available regardless, so it wasn't an issue. After getting seated our waitress finally came to our table after ten minutes. I order a Dos Equis Amber. She came back five minutes later and advised me they were out of it. Surprising, as this is a Mexican restaurant and that is a main beer offering there, but these things happen... I guess. We were ready to order food so I asked the server if I could order a cheese enchilada a la carte. She said they only come in three's and because the owner was there she can't, otherwise she would. My wife ordered a margarita. It tasted horrible. Rather than point this out, we just put it to the side and ordered her a Blue Moon since we saw a Blue Moon pull tab on a table across the restaurant. Meanwhile, our cheese dip and chips had shown, but not the salsa ordered twenty minutes previously. Upon returning to our table the server advised Blue Moon wasn't available unless we were sitting at the table the pull tab was located at. I then asked for her to please send the manager or owner over when they were free. She went to the hostess stand, stood there for a couple of minutes and came back and said the owner is busy and can't come. I informed her I would wait for them. Finally the "owner" came over. I added quotation marks because surely this wasn't the real owner especially after the way he acted. I told him about the Dos Equis and he asked the server why I couldn't have one. She then changed her story and said because the handle is broke. Then I told him about being denied the ability to order a single cheese enchilada. He asked the server why not. I then asked about the Blue Moon and he said why can't he have a Blue Moon and she said because the table where the pull tab was located is crowded. What "owner" doesn't know inventory and procedures? The "owner" then asked what he could do for me. I advised him that I would like a Dos Equis, cheese enchilada, and a Blue Moon. He said hold on, and while walking away he quietly said, "sitting there taking up a table." When he returned I asked him why he said that and he bold faced lied and denied it. He then said he can't offer me any of my requests and if we don't like it we can just leave. WHAT? With my food order, Heineken, and wife's margarita my bill for the forty five minutes we were there was at $67 thus far. And now the "owner" is saying that he doesn't care his server has lied and that he is willing to lose customers. WOW! I paid my bill and we left. On my way out I asked if the "owner" owns the Buckhead location too and was told he does. I have since researched and found a lot of complaints about this place as well as a news story detailing the previously failed health score. Take your business elsewhere. An "owner" of this low class caliber deserves one thing, and that's to be put out of business.

BUYER BEWARE!
My wife and I had received a gift certificate for scuba.com (we have since informed our family to never purchase from them again), so I logged on to place an order for some items for a lobster dive we had coming up. As I began looking at the items I realized the prices were greatly inflated compared to other online retailers. I saw that they price match so I called them up. I spoke to a member of their team (yes, I actually have all the specific names, some recorded audio calls, emails etc), but I'll refrain from using all that at this time. The gentleman I spoke with verified that everything I wanted was in stock and asked me to email him a link for the two out of three items I wanted price matched. I did so while on the phone. He put me on hold. For example, I must point out, one of the items was $55 on scuba.com and was easily available most other places for around $29. To me that is a huge price difference. After waiting on hold for nearly ten minutes he came back on and said we can price match. I said great and gave him the gift certificate number. I informed him I had a trip coming up and asked when I could expect my items. He said definitely this time next week which would've been a Tuesday. He then informed me I would receive an email with a shipped status and tracking number within the next hour and a half. About an hour passes and I get an email saying an item I ordered was on back order and would ship in approximately two weeks. What the heck, I had just called and verified everything was in stock, why would they price match something that wasn't in stock, and now the email is telling me it won't be here in time for my trip. I call back and speak to the guy who placed my order. I reminded him we had just spoken an hour ago and tell him my email says one of my items isn't in stock. He said "oh yeah I thought I told you that." I said no, in fact I specifically asked you if everything was in stock and when I would receive them. I then asked him to cancel the back ordered item and send the other two. He did so and I received an email saying the back ordered item was refunded and cancelled.
Fast forward a week. My two items had already arrived. Then the doorbell rang. It was a delivery from scuba.com. The box was torn and there was a lobster snare sticking out. This was the item that was "back ordered" and had been cancelled. I called scuba.com to ask what was going on. Of course they were clueless. The representative cut me off numerous times, acted as if my situation was a bother to him and finally just over talked me and said "yeah yeah just give me your order number I don't need to hear all that other stuff." I then asked to speak to a manager. That's when a "manager" got on the phone when in reality it was just another rep of same status. I informed them I received an item I didn't order, was charged for it without giving permission, and that I need my gift certificate credited because I needed to order a SPG and pay for overnight shipping, but want to use the remaining balance on my gift certificate. He informed me that there is one guy there that handles gift certificates and he wouldn't be in for an hour. So I waited an hour and called back. Guess what... he wasn't in yet. I waited another hour and called back. The rep I was dealing with was busy. He called me back finally. He said they would email me a free return shipping label and get my gift certificate credited and that once that was done he would call me right back so I didn't have to wait on hold and that when he calls back he'd take my order for my SPG and get it shipped out that day so I would for sure have it in time. Two and a half hours later he called. He said "I emailed you a return label for you to return the snare, but I didn't credit your certificate yet because after I discussed it with our team we decided we can't give you the credit until we receive our snare back because we can't be sure you will send it back and if you don't we are out our money." I couldn't believe the words I was hearing. HORRIBLE CUSTOMER SERVICE! I immediately informed him that he has stated they would credit me that day so I could place a new order, it has taken hours to get this resolved, it was their mistake they sent me the snare, I would sent it back, but that they needed to credit my certificate immediately because they weren't authorized to charge it. He informed me they would not and that's my only option. I asked to speak to a manager and he said "no, I'm the only person you can speak to." I asked him if he was willing to lose a customer for life over a $29 snare and his response was "yes." Wow! I couldn't believe what I was hearing. This is the worst customer service I have ever received! BUYER BEWARE! Take your business elsewhere!