Chris T.

First off Angie's List is also Homeadvisor - they are the same. Angie's List has never really been of benefit to me as a paid subscriber but I always kept trying. Recently I had a painting contractor I hired through AL where they would not honor their AL coupon for $100 off if doing more than $1000 with them. I did over $2000. I filed a complaint with AL and provided them all of the documentation, copy of check and invoice. They would not even look into the issue and refused to take down their coupon. Just a terrible experience which I would have never have guessed. I filed a complaint with the Indianapolis BBB. Next day the AL Tier 2 agent, Jesse Mullins, cancelled my paid subscription to AL without my authorization. I called and talked to several supervisors and none would give me the time of day and simply stated as I private business they can cancel subscriptions or remove a login for no reason. If you file a complaint against them it is their practice to terminate you without letting you know or giving you any explanation. Amazing! And they are a service provider! OMG! I have filed a complaint with the Attorney Generals Office. After reviewing others similar experiences I am now not surprised at how arrogant this company is. NEVER EVER use them. They even took down my review because it was negative, obviously of the contractor. AL only wants to live in their self-made perfect world and weed out anyone that may disagree with them. This is not American and this sure isn't a company that you nor I want to do business with. It disgusts me to even think this company operates in America. It should disgust you too. Don't waste your time with Angie's BS List or Homeadvisor. Just read all of the negative experiences on this review if in doubt.

I recently switched from a security company and system that I had been with for over 30 years to AT&T DL. Good Lord - what a mistake I made, and I am a retired IT MGR of 40 years that use to setup call centers. The alarm system itself is pretty good for the price. Customer Service is nothing but horrifying. When a recent software upgrade needed completed on my AT&T DL tablet it went out to lunch. Twice I called CS support and twice they were to order a replacement sent. Didn't happen because the techs never placed the order. Called again today and found this out. Now #1 I am paying for complete support of the devices per the contract. I should not be receiving the tablet and having to set it up. A tech should be dispatched covering ALL devices per the contract. After another 3 hours just now on the phone speaking to multiple supervisors and departments they finally agreed to send a tech out to install it tomorrow then credit me back the $100 service charge. This is what I was told by Amanda and Crystal(wonderful attitude problem she had). Why do I feel this will not be the end of it? Guaranteed it will not as I am going to have to deal with billing for the service call - I can bet anyone $500 I will. So after reading all of these negative reviews, I must now ask a simply one word question - WHY? How can any company in this day and age put out a product and provide such horrible support and expect to succeed? The solution is so simple. Get rid of the Pakistan tech people that never can seem to speak English so one can understand them. I'm sorry if this sounds somewhat cruel, but my time and money are valuable. My patronage of your product should be valuable. AT&T - the problem is not with your products or your customers. You know how to fix this problem. Someone within your organization that gives a damn please step up and fix this before a Class action is filed, etc. You need help fixing this? Give me a call. I use to do it for a living working for the second largest company user of telecommunications in the world. It's not rocket science. Aug 31st - AT&T has sent out 3 more DL tablets instructing me to do something different each times. Each time assuring me this will fix the problem. NOT. So far I have gone through 5 new tablets over a 2 months period and AT&T could give a rats less. Onward and forward as I will eventually run them out of new tablets. The FedEx fees will be adding also! Anyone from AT&T care to fix this problem - I DARE YOU TO CONTACT ME. YOU HAVE NO FIX!