Chris T.

I placed an order for the Super Deker on line first week of April. All was great, following day received an email stating your order is shipping with a tracking number. That's were the fun began. I tracked my order 2 days later to find out that it was still in the warehouse and has yet to be picked up. I called and was told Purolator was too busy to pick up. Sent a few emails with no response so a week later I called and spoke to someone that was polite and advised me he would reach out to management and someone would get back to me. A week later still no return call. Called again and spoke with a very RUDE representative telling me he can't do anything and wouldn't allow me to cancel my order. I have since gone to social media reaching out to them via Messenger and they read my messages but no one responds. I have no idea why they are unwilling to respond or even give me an update to my order. At this point it's complete neglect on their part and I want my money back. Suggestions on next step?