christian B.

We purchased a flight with the above bookino on g reference online and we were sent an email that stated we would recieve confirmation within 48 hours

I rang to see why we hadn't recieved tickets and then were told we had brought a restricted ticket that had no baggage allowance no food and no seat allowance at this stage. And to top of off we were on stand by and that if we weren't successful and we couldn't use the money after the departure date towards another flight or be given a refund It never mentioned anything other than apparently reading the terms and conditions which you are banking on customers not reading this when they see a great price when booking, we were told in order to get an airline reference we would have to upgrade to a much more expensive ticket.

If this isn't a scam it's Borderline fraud. You have $3600 of our money, I purchased this in good faith thinking because it was a uk based site it would be safe and I'm stunned that you wouldn't alert a customer it's a restricted flight and to-please read the fine print prior to booking

What I want is a refund as we can't fly on these tickets with no baggage food or seats and can't afford to upgrade.

What can you offer?.

To update the situation we have now had to pay an extra $2000 to up grade and be guaranteed our seats

I will endeavour to find all travel sites and let them know never to use this company as what you offer is false misleading and designed to trap you.i could have booked direct with Emirates and had a cheaper flight. I would like the difference back of what we originally paid compared to the new ticket refunded