Christian G.

I paid for an order on the 6th. The tracking number provided failed day one, and the chat bot Chip, even with turning off all adblockers, never let me speak to anyone. On the 15th, I finally managed to get in touch with UPS, and they informed me that the package I believed lost had not been sent out until the 13th! I contacted the company, and they said it was sent out the 10th. I trust the UPS more than the company, but I digress. It was suppose to arrive in 7-14 days. Turns out, according to customer service, it is "expected" to arrive 8 days after being sent out, and the amount of time it takes to send it out? You never know. Could be weeks. However long it may take? You will get no message about the delay, or be contacted in any way. Customer service was there for one thing only, to repeatedly tell me "im sorry, cant do anything" over and over. The product hasn't even arrived yet, so I cant comment on that, but if you are ordering from them, and plan around the product to arrive in a timely fashion? And by that I mean the 7-14 days quoted to expect? Assume it is going to take about a full month to be safe. This company shot me in the foot and was happy to apologize for it, but couldn't or wouldn't do anything about it, and made finding out what happened one of the most difficult attempts I've ever experienced.

I got an email from them saying the usual "see you in 24 hours", and when I checked the online calendar, there was no job scheduled for that day. I notified them before the job. They came and mowed anyway, and charged me. I emailed them saying they charged me for an unscheduled job I did not want or agree to. They said they could not find the email telling them ahead of time, so since there was no prior notice of the SCHEDULED JOB, it was approved. So they will literally plan jobs NOT on your scheduled job calendar, and if you do not TALK TO SOMEONE within the 24 hours to make SURE it was canceled, they charge you anyway, for the unneeded job that you did not want. Enjoy.