My shipment was lost by the shipping company. Coresetdeal customer service was right on top of things with the vendor and with me. I had daily updates on the situation. When it was officially declared "lost" they remade my order and shipped it out immediately using a different vendor and I got it within days. Their service was impeccable, and I couldn't even suggest an improvement if I tried. Oh, and the products I ordered are absolutely lovely. I absolutely recommend them.