My last order arrived very badly packed. Just thrown in a box with peanuts. My order came to over $200 and with a few exceptions was all broken to dust. Customer service was prompt and very friendly. Sue immediately sent out replacements for everything damaged or broken. Received the replacement box yesterday day and it's worse. I respect their naked policy, but you simply cannot toss raw, unwrapped soaps in with crumbly bombs and packing peanuts and expect things to arrive in the condition shown on the site. As you can see, there is no way that I could give these to someone as a gift. The soaps arrived looking absolutely moldy gross. After over 20 years, I'm saying goodbye to Lush unless I happen to travel somewhere and see a physical store. The boxes were not damaged on the outside so they cannot blame FedEx for this. At this point, Lush is bordering on false advertising.