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I've looked at the asurion home+ plan many times and didn't think I needed it. Well, I was wrong. The very first day after signing up I had a technical issue with my laptop. The chat was beyond easy and Michael was extremely helpful. While I didn't have the proper USB in hand to remedy the situation, he wrote up detailed, step by step directions. I plan on chatting again tomorrow for this specific issue, but also in the future. I'm very impressed right from the beginning. Thank you for an incredible program.
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