My card was renewed this year. My 1st year. I called and activated the card and was told to destroy the old card. I did. Took a bus twice, cost me 10 dollars. Got what I needed only to be embarrassed at the checkout when the card didn't work. I've tried the number in the back only to be left in hold for over 30 minutes. So now what? Who's gonna pay me for my time and out of pocket costs as well as A NEW CARD THAT WORKS!