Everything I've read here by other customers is totally believable by me. I really wish I'd read these reviews before I so foolishly dropped nearly $400! I got excuses about my weather not being good enough to ship my order for 3 weeks. This is only after I emailed inquiries because communication was nil. Then I was told to expect my shipment on a Tuesday when I paid extra fee for Saturday delivery. There's a reason I need it on Saturday! I was frustrated with this poor attitude and requested cancellation of entire order and a full refund. 2 weeks later, still no refund, and no response from company. I'm looking into legal options because this company should not get away with this.