Christine N.

My family and I are clearing out my childhood home for sale, but the only vacuum— a Shark— is useless. I put an order in for the Miele C3 Brilliant and paid for next day shipping only to get an email from Sylvane that the order was canceled... no explanation. I called to find out what happened only to be told that it was flagged as fraud. Fine. I tell the assistant we're desperate for the vacuum and he ( Devin Carswell) assures me I will get the vacuum, giving me a 5% discount for my trouble. The following day, just as I'm expecting delivery, another email comes through cancelling the order with no explanation. Telephone again to be told again that it was flagged as fraud! I've finally just done what I should have done in the first place: ordered from Amazon and it's coming next week. Pathetic way to treat new customers who would have been loyal had the order been honored!