I am reviewing my most recent experience with Flighthub.
Backstory:
I had to cancel my flight back in April of this year as I can no longer make it. The original flight ticket was for $263.82. Because I was a good citizen and cancelled my flight, I was charged $150 for cancellation. However, Flighthub gave me the original $263.82 back as a flight credit.
Fast forward to today:
I called to use my flight credit of $263.82. I was told in addition to the flight difference, I have to pay $100 in admin fee and ~$50 in other taxes. This is in addition to the flight price, which already includes tax. When pressed for ~$50 tax, no answer can be given on why this is charged. The extra $150 in cost was NOT KNOWN to me back in April when I cancelled my flight.
In Summary:
I am charged $150 (for flight cancellation) + $100 (for admin fee) + $50 (for unknown taxes) = $300 for a flight credit of $263.82.
Hmm... that really seems like a good deal isn't it?
Just so you know, withholding key information to your customers is indeed a deceptive practice and is considered a scam.
Please, do yourself a favour and stay away from this god awful company.
Hi Christine,
We're so sorry to here this! We'd like to look into this issue if you could please send us your 9-digit booking reference by private message.
Kind wishes,
FlightHub Team