I bought a UnderArmour winter coat from Cabela's in 2016 after which I broke the zipper on, it was nearing spring so I never took it back to Cabela's until winter 2017 they wouldn't exchange it due to time passed. I contacted UA on Facebook told them what happened they paid for shipping to their warehouse and refunded me $250 which I used to purchase the same jacket and with free shipping.
Ordered a flyrods/reel outfit and there was an issue with shipping which was not an issue on my end. They contacted me and went way above and beyond I could have imagined. Great people that value their customer base.