Christopher K.

Amazes me that an online retailer can't complete online sales. Ordered some things over the holiday and found out weeks later they were out of stock. They email promotion codes for things left in the cart that can't be applied to the things in the cart. Address change? Call back multiple times and never get things resolved.

It's impossible to get in touch with their customer service. Once you do, they can't find your account and put you on hold and you get disconnected. They encourage you to use their website, but even that is a hassle and not user-friendly. I canceled a shipment due to travel on their website and it didn't really confirm it was canceled. Sure enough, 2 weeks later they charged my PayPal account. I was on hold for 1 hour 20 minutes only to get a helpless customer service rep who disconnected me. The delivery service just leaves the wine unattended without any signature required... should be a violation of state law.