Christopher M.

As trustee and executor of my late brother's estate, I promptly called San Diego County Credit Union (SDCCU) to inform them that he had died and that his checking account should be frozen. I followed up in writing with SDCCU including supporting legal paperwork. Therefore, I was shocked to learn that over several months SDCCU went on to make at least 7 known money transfers out of the account without my knowledge. When I called to notify them of their error, they refused to provide me with any information or help. I ended up being transferred to multiple departments only learning that SDCCU considers the checking account as a "special account". When I asked for their definition of a "special account", they refused to answer. In addition, SDCCU has never provided me with the beginning balance of the account upon notification of death, any bank statements, or transfer amounts. I am in the process in making formal regulatory complaints, but I believe it is very important that the San Diego community knows about SDCCU's and their Regents Branch's unethical financial practices. My late brother wanted his remaining money to go to his nephew and four nieces, but it ended up being mishandled and spent horribly by SDCCU. Be very careful of San Diego County Credit Union because they will take advantage of our deceased loved ones!