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It took over a year to finally have someone make contact. Gagan from Google Ads Team called me from India with a limited grasp of correct English and was not actually aware of the issue. She had clearly NOT looked into the issue. Rambled on about policy which was not relevant to the actual issue. Expected me to provide her with detailed info about a case I opened a year ago.
Total waste of time.
Google ads has appalling customer service and clearly doesn't care about customers.
There have been 23 emails since Dec 2020 relating to Google Ads teams' error incorrectly disapproving our ad.
However, loss of significant revenue resulted from this error. In seeking compensation for THEIR error all Google Ads have done is keep on sending me a template email that states,
'Thank you for your response. I will be glad to assist you further. I understand that it is taking really longer time than usual... We assure you that your query is being attended and I would request you to please allow us s 4-5 business days more to get back to you'... and then nothing! No progress report, no management contact even after insisting on it.
Clearly Google Ads doesn't really care for its customers except when it's time for US to pay them.
We are now in the process of legal action... it is now 11.08.2021 at the time of writing this.
Christopher P.'s review of AdWords earned 4 Very Helpful votes
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Worst customer service in the worldGoogle ads is yet to unsuspend our main verified ASIC...
