Christy T.

I've been advertising on The Knot off and on since 2012. I decided to stop advertising with them when my contract was done in November '23 and sent an email to the person that was supposed to my contact in case I had questions about my renewal. Well they never got back to me so I sent along a couple of other emails as reminders.

Still crickets and then my card got charged for December's payment so I disputed it with PayPal. Now that $$$ was involved, surprise, surprise, I get someone to reach out to me and because they did ZERO research, they had the nerve to approach me by threatening to send my account to a collection agency.

After I calmly explained that I'd tried to cancel the account weeks ago with no response, she initially acquiesced and told me they'd take care of it. After a day or two I get an email (unbelievably) that since I reached out 4 business days vs. 5 business days before the deadline to cancel, no matter how ridiculous the customer service was I wouldn't be getting a refund.

A BILLION dollar company somehow needed my $125 payment for December. They always had an excuse stating "policy" and kept asking me if I had any documentation prior to what I'd already sent so they could "help me out." It was so tawdry and petty and to top it all off, they COMPLETELY removed any trace of me from their site (10 days before the end of the month mind you so the pymt actually turned into a penalty). No, I couldn't just slide into the unpaid ad category of the vendor page, I had to be wiped from the site as a further penalty for challenging them.

I worked in corporate for nearly 20 years and if I'd inconvenienced a client to this extent, it would have been a no brainer to make sure I accommodated them on this. But nope, not The Knot. Just completely unprofessional and ALL these other 1 star reviews confirm that my experience was in no way an isolated incident.

Keep your money. The Knot is just another website in 2024 with just a little more credibility since they started so early but the wedding market is WAY more saturated with options now and those companies are likely not as full of themselves as this one is... Its just a robotic factory now. Thanks for reading...