Chris W.

Bought a tri-fold soft cover for a 2018 Dodge. Cover didn't cover the stake pockets on the top so water would still get into the bed. Called customer service and at first was told they aren't supposed to cover, which is incorrect. Sent our issue to a Customer Loyalty Specialist. After sending pics of the cover on the truck she went to the mfg. They stated to cut out the 10-11 digit lot code on the underside of the cover (which means the cover is useless) and send a pic of it cut out and they would send a new cover. There is no such code so we sent her a pic of what was on there (wanted to be sure it was right before we cut out anything) and after 4 emails no response from the Customer Loyalty Specialist. I am being ignored now. We've been going back and forth with them since Oct 2. Take my advice DON'T buy anything from this site unless you know 100% you don't have to call customer service.

I've bought items from China before and haven't had a problem so figured I would give it a try. I knew the quality wouldn't be the best so wasn't expecting to much based on the prices, but what I received was the most horrible quality and material I have ever felt and the sizing is so far from accurate. I sent the items back the very next day, overnight and receipt signature to ensure they received them. This was on May 13. As of this review I am still waiting on a refund. They tell me they have so many customers they are behind. I'm about to go to the Better Business Bureau to complain!