Chuck B.

So here's my issue: I bought maybe a dozen of these over the years for a girlfriend. I thought it was a cool gimmick. Well, I took one of an order of four for myself. I wanted to burn one down and pray I hit the lotto here. Historically I have been pretty lucky with things like that in the past. Anyways, I burned the one I picked out all the way down, and guess what? No ring! Very disappointing. I contact customer service and they were extremely unhelpful. They offered to send me a ring by itself. I told them I thought this was unacceptable. First, it's supposed to be a surprise IN the candle, but we all know, if they mail just a ring, it's gonna be a $10 one. Zero chance of a rarer one. They flat out refused to send a whole candle. They lost a good customer and a lot of business.