Chuck C.

Ordered a buy 1 get 1 free promotion for my wife. The link took me to their Facebook page, not the order link. I sent a message through Facebook and got a response within 24 hours that I am supposed to order it on Lazada. I went to order it on Lazada and there was no option to select the buy 1 get 1 free promotion. At first, I selected "2" units, but saw the subtotal was for 3,200 baht, so instead I selected "1" unit, thinking that they would send the other free one for the single price of 1,600 baht. But, they only sent one, and when I pointed out the error on Facebook, they said I needed to select "2" units and there would be a 50% discount on the 3,200 baht price. But, that's not explained anywhere! When I pointed this out to them, they said that I could return the one product, but they had run out of the free one. Bottom line is, don't trust MAC to get your order right. I'll never buy anything again from a place that doesn't take you directly to the advertised sale. And, of course, I'll never buy another MAC cosmetic product, as they didn't fix the problem when presented with the facts of the order fail.