Chuck H.

I should have checked the reviews before having to write one. Refrigerator part that was described was not the correct one for the refrigerator. Originally I contacted them for a return and unfortunately I was on a two week vacation during the 30 day period allowed for returns. After my return they refused to accept the return because it was 40 days past the purchase date. Now I am out over $100 and stuck with a useless part the was incorrectly described by them.

Arrived at location at midnight only to learn host had not provided access code. Called Booking.com and finally spoke with someone who said we would be contacted within thirty minutes. Called back after not hearing from them and no live person available. We are now on our own looking for a place in a popular city at 1:00AM. We had to settle and pay for inferior accommodations to what we booked. After checking in I went to my account and it then said we would hear from them in three hours. Nothing was done and eight hours later an offer was made to us for a one star hotel with two beds for three adult people. Worst experience in fifty years of travel.