Chuck J.

I ordered a Men's work mans Belt.
The package felt odd in feeling not like a belt, as UPS was driving away.
I opened the package and it was a Woman's lite blue sweater (Size 8/M).
I called Sheplers customer service and the employee said they would send me a free return shipping label.
Then I was to take it to a UPS drop off location, which is not convenient for me, as I live in a rural area.
Then when Sheplers had recieved their mistaken order, would they then send me my actual order. (maybe - 2nd time is charm).
I instead opted to get a refund, which will not be credited back to my card, until they recieve their sweater.
I asked the customer service rep if this happens very often, she said "unfortunately these days it does".
Good luck...