Chungnam H.

Hello, managers or Verizon users. I recently had the worst experience of switching to Verizon from another mobile carrier.
This disaster has shattered Verizon's credibility for us. We are seriously concerned about whether Verizon should be trusted once again. I'm going to tell you this unbelievable thing.
On March 12, my family and I signed up for Verizon with five new plans, along with promotions. In the process, my mother-in-law and my wife bought an iPhone 15 Pro Max 1TB, iPhone 14 plus, and Apple watch, respectively.
Verizon's offline Riverdale branch initially lied to us with plausible things to say. Spencer, an offline salesperson, ordered my wife's phone to an address that was not confirmed by us, and we never imagined this would happen. Because we never gave them that address, and we repeatedly checked our current address twice or three times.
Also, we weren't informed by him that a high cost of more than $500 would be collected initially for the first payment. He lied to us that the $250 bill would just be charged monthly. After that, he promised us a guaranteed delivery two days later, but we still haven't received the Apple Watch and the iPhone 15 Pro Max.
We already paid for this, but we haven't received the Apple Watch and iPhone 15 Pro Max for a week. The telephone consultants responded that our phones and watches were directed to different addresses and were on their way back to Verizon's warehouse.
As a result, for three weeks, we have been going back and forth between Verizon's customer service calls and the sales store we paid to solve this horrible problem.
I experienced three weeks of worst-case experiences from Verizon's sales store and customer service center, and I see no sign of this being resolved.
To resolve this, I applied for a vacation from my company, but so far, nothing has been fixed normally. Connecting with Verizon's telephone consultants takes about minutes of waiting each time, and their answers have always been different. The biggest problem I've ever had is that Verizon needs to train their staff seriously according to through a unified manual.
In the process, three representatives through customer service promised that my wife's phone, the Iphone 15 Pro Max, and the Apple Watch, would be free of charge in return for misdelivery caused by the misleading sales staff and they promised us to call back tomorrow and the phone and watch will be delivered together, but they nevet called us back. This was recorded as Verizon's phone records three times, but to this day, we still haven't received our phones and watches.
We were so upset that we went to Verizon's Offine store twice without Spencer. The manager and other staff also told us they couldn't provide us with anything and that free phones and watches couldn't be provided by Verizon's policy, providing conflicting answers to phone counselors.
We asked for troubleshooting and compensation for what happened to our employees' mistakes, but they asked us for another payment and an additional sales tax that was repeated. When we refused, the other way was to cancel Verizon and charge us for using it.
This is a solution beyond common sense, and we do not accept such unusual responses. While more than 15 repeated phone consultations to date have violated consumer rights that are not followed, my family and I are getting tired. I can not trust Verizon's customer service, which is dotted with different answers and lies each time.
My family has been denied a recorded call request by Verizon's customer service supervisor. As a result, for three weeks, my family did not receive any of our promised services and has already paid for them.
Also, nothing has been resolved, and my family and I have been duped and abandoned between Verizon's customer service center and the offline store. Imagine if this were going through with your family and you. If Verizon employees were going through the same thing as us, they would have solved this problem immediately, unlike how they were treating us. This is a ridiculous disaster.
We desperately need anyone to get this done. Verizon has to ensure improved service as a conglomerate that suits their reputation.
My family and I still don't understand why we have to endure this kind of mental pain, discomfort, and irrationality while paying a fair amount of money. We don't need stupid compensation like a loyalty program. We just demand what we deserve normally and what you promise. Rather, we'll have to receive compensation for the abnormal response we've had, the serious lies and deceit we've received from Verizon's sales person, and the impractical jokes we've gotten from our telephone consultants.