I would give them 0 stars if I could.
These guys are crooks. I bought a Graco baby swing from them online a year ago. It stopped working, I emailed them for support (no number to call). They told me to send the swing to them for the manufacturer to check it out. They weren't there to accept it on 27/1/2019 and has been sitting in Tingalpa post office since then. I've sent 3 emails to them to see how we can move on, no response at all. Called them on their retail line (because that was the only phone number), and they told me that they have email support, nothing. So right now, my item is sitting at the post office a month later, and they refused to do anything about it.
My $400 baby swing is now abandoned by them.
Never again. Buyer beware. No customer support once they've taken your money.