The site claims if you are not satisfied with your purchase you can return for a full refund. Pause... First of all the "return center" is in china. Pause... You have to pay almost half the cost of the wig to return. Pause... The us post office does not track shipments to china. So conveniently my return never made it and I lost $300. Their customer service Pause... is in china and only open when the rest of the world is sleeping. They did nothing to track or make it right after not receiving my lost package.