Cheryl W.

I am a long time customer of Coyuchi who has over paid but, happy with most of my purchases. I will no longer buy from them due to mislabeling on a $600.00 set of linen sheets for my queen size bed. Due to a couple of stains, I followed the label exactly with a high quality non-chlorine bleach that I have used for several years. The label says "non-chlorine bleach as needed". The sheets ended up with white circles all over! I contacted customer service and thoroughly explained what happened. Rather than replace the very expensive purchase, they offered a15% discount on new sheets. So, they profit from their mis-labeling and I loose. Well, considering how much I have spent over the years and that I'm no longer a customer...they actually loose. Didn't they do the math?
I've been shopping for a new set an am really surprised at how much I've overpaid for the 100% organic linen sheets made in Portugal. No more!